About the ISU Library Assessment Plan

Front Matter

The Iowa State University Library Assessment Program (ISULAP) raises the Library’s visibility and promotes the value of its collections, programs, services, and expert staff to multiple audiences both on- and off- campus. Using words, numbers, imagery, and context ISULAP assists users of the library in benefiting from the library and the services the library provides.
The assessment program's focus is two-fold: to create, assemble, and analyze data to report on library performance, and to provide evidence and context for strategic planning and operational decision-making.

 

Ongoing and repeated needs of our patrons are best identified through ongoing and repeated assessment activities, e.g.: cyclical, or iterative, surveying of library users and library staff, annual operational data collection, ongoing website usability testing. This document mostly addresses this cyclical segment of our work.

Assessment, however, cannot be complete without “one-off” projects designed to inform decision-makers as they confront specific questions. It is appropriate to allot some time for ad hoc, non-cyclical project in order to be agile and responsive to the specific and often changing needs of different units and working teams and the library as a whole. For example, interviewing faculty, graduate students and undergraduate students in specific disciplines, or targeted groups, to understand their information needs, develop, test and refine new service roles, etc.

  • Strives to stay objective, impartial, and grounded in research and analysis.
  • Focuses on the usefulness and impact of library services on users and recommends library process changes based on its expertise and findings.
  • Produces and promotes innovative, creative, user-friendly, trustworthy, and timely products.
  • Repurposes assessment data to support the ongoing review of library operations and tell the Library's story.
  • Helps all ISUL units tell their stories and promote their services. Finds and presents relevant data in the most valid and effective ways.
  • Advances library communication and evidence-based librarianship by sharing and promoting its work with the ISUL community as well as in professional circles.

Library Assessment Plan Strategy Map Objectives

Stop Light Indicator(s) for Service Perspective Objective 1. Strengthen information literacy skills for the ISU community and beyond

Stop Light Indicator(s) for Service Perspective Objective 2. User needs and priorities are met and/or exceeded

Stop Light Indicator(s) for Service Perspective Objective 3. Grow the use of archival and other university produced materials while expanding the scope of digital and special collection services

Stop Light Indicator(s) for Financial Perspective Objective 1. Increase financial resources through partnerships with donors and stakeholders as well as consortiums

Stop Light Indicator(s) for Financial Perspective Objective 2. Align financial resources with priorities

Stop Light Indicator(s) for Financial Perspective Objective 3. Be data driven with material acquisition decisions and when promoting the value of investment in the library

Stop Light Indicator(s) for Internal Perspective 1. Support a physical environment that inspires learning

Stop Light Indicator(s) for Internal Perspective 2. Support both physical and online environments that are inclusive, accessible, and inspire scholarship

Stop Light Indicator(s) for Internal Perspective 3. Easy access to superb collections that enable transformational research and learning

Stop Light Indicator(s) for Internal Perspective 4. Communicate effectively with internal and external stakeholders

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Stop Light Indicator(s) for Learning Perspective 1. Partner with users to stimulate new ways of working, thinking, and responding to their needs

Stop Light Indicator(s) for Learning Perspective 2. Create a workplace culture that invites collaboration, innovation, and continuous growth

Stop Light Indicator(s) for Learning Perspective 3. Promote and convey a culture of assessment and accountability

 

Contact

Greg Davis

email: davisgr@iastate.edu

Phone: 515-294-2445

Linda Anderson

email: landerso@iastate.edu

Phone: 515-294-3305

Katie Wampole

email: kwampole@iastate.edu

Phone: 515-294-9185

 

Assessment should be about changing what happens in the library

—what patrons actually experience as they use library services—

so that this experience is deeper and more consequential